You can contact us direct on 01750 82349 (+44 1750 82349) or book with us online direct or using on HolidayLettings.co.uk.


Previous guests should contact us direct by phone or email.






Rates

Depending on the season, rates start from around £380 per week or  £120 per night. Current prices and prices for Christmas and New Year are available on HolidayLettings.co.uk.



Changeover Days

We do not operate a fix day changeover. You can arrive and depart on the of the week that best suits your schedule.



Minimum Stays

We generally require a minimum stay of 5 nights, depending on the season. Christmas and New Year require a minimum stay of 7 nights.



Long Stays & Other Requests

If you would like to arrange a long term rental, or if you have any other special requests, email info@deloraineshiel.co.uk.



No Hidden Charges

We don’t like staying at places that charge for the basics. We don’t charge for using the internet, no charge for using our clean, fresh bedding and no charge for using our clean, fresh towels. Our policy allows you to “turn up and stay”!



‘Turn Up & Stay’ Policy

You are here to relax. Having to go to the supermarket for essential items on the first night you arrive distracts you from the very purpose of your stay, to relax. Our ‘turn up and stay’ policy supplies you with a starter package that has everything you need to get relaxing, immediately. Your time off is precious and we want you to start enjoying your visit from the moment you open the gate to the cottage. Click ‘Turn Up & Stay’ for information.



Payment

To confirm your booking, payment in full is required at least 7 days prior to arrival. A detailed bill will be provided and will include the cost of reserving the cottage, your refundable security deposit* and any additional options you select at the time of booking. If you are booking via a recognised booking tool, payment can be made via the booking system. Payment can be made using Visa, Mastercard or American Express. Note that there is a 2% cost recovery charge for payments using American Express. If you are paying us direct, payment can be made by bank transfer into a UK bank account which will be advised at the time of booking. Non UK visitors can pay directly into our UK Pound, US Dollar, Singapore Dollar, Australian Dollar or Thai Bhat accounts. Instructions for payment will be provided at the time of booking and will depend on your payment currency. Payment by cash on arrival is not possible. Payment directly by credit card is not possible.




Booking Deposit - Guarantee Your Reservation

We will only block out your dates when we receive your booking deposit. The booking deposit due will be calculated by the booking system. After your booking deposit is received, we will ensure your dates are blocked. The booking deposit is a part prepayment of your total bill due, it is not refundable after your stay.



Security Deposit

The security deposit due will be calculated by the booking system. Your security deposit must be paid as part of the final bill balance for your stay.


For direct bookings, the security deposit may be waived, at our discretion.


After your stay, your security deposit will be refunded via the booking system.


Don’t worry, if you break a glass or a plate, we don’t really mind, we understand that accidents happen. The security deposit is to cover more significant accidents, or failure to take proper care and attention of the property and the contents. This includes damage cause by permitted dogs.



Refund of Booking Deposit, Security Deposit & Balance Paid

We operate a flexible refund policy in cases where you need to cancel your reservation. Your refund for cancelled bookings will be processed via the booking system. Administration charges will be applied as per the conditions detailed by the booking system.


For direct bookings, we reserve the right to retain your booking deposit, or a percentage of it, in lieu of potentially lost business for the period of your initial reservation.


The security deposit is refundable within 14 days post check out, subject to no damage of the property.


The full bill balance for your reservation must be paid prior to arrival.






 

BOOKINGS

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